More Norman:
Simplicity is not the goal. We do not wish to give up the power and flexibility of our technologies. The garage door opener may be simple, but it hardly does anything. If my cellphone only had one button it certainly would be simple, but, umm, all I could do would be to turn it on or off: I wouldn’t be able to make a phone call. Is the piano too complex because it has 88 keys and three pedals? Should we simplify it? Surely no piece of music uses all of those keys. The cry for simplicity misses the point.
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